Bob Selden's Articles in Business - New Age Living Articles

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Bob Selden's Articles in Business


Personal Development (1)	Business (19)
Emotional Healing (1)	Family (1)

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An ineffective manager can cost the organisation $1 million! Training of new managers can be a great boost to organisations who are keen to improve their bottom line. Not only are good managers more productive than their counterparts, but an effective manager who also shows good leadership skills, can have a major impact on both their direct reports and indeed their peers. An open letter to young managers Young managers face a challenging time. They have the enthusiasm and motivation, but may be seen by others as lacking experience. How does a new manager overcome this perceived lack of experience? Are you a Leader or Manager? Is there a difference between a leader and a manager? Can you be both? Do you need to be both? Are you dead on the job? What gets you motivated at work - appreciation, money, responsibility, an interesting job, good colleagues? Does your level of motivation affect others? This article gives some motivational suggestions. Building Relationships - How to increase your power and influence How do you "sell" yourself within the organisation? How do you build your image and profile both internally and externally? How do you become someone whom people automatically turn to when they have a real challenge? Bob Selden suggests some answers in this article on developing your power and influence. Can Emails Improve Your Customer Service And Relationships? Good email service becomes more important when the economy takes a dip. Many businesses lament the fact that people tighten their belts and buy less when the economy contracts. Yes, that's true. But they still buy. The real difference is that they probably buy less and from a more select group of suppliers. In times like this, you need to set yourself apart from the pack - why not do it by way of more personal email service? Corporate Values Provide Strong Foundations for Organisational Effectiveness The values an organisation holds and shares with its people can be instilled and reinforced through its management education and development efforts. Does this have an impact on organisational alignment and in particular, managerial decision making? What's the CEOs role? Creating an image - Can a speech do it? Do you ever have to present to large audiences? What's the message and image you want to convey? Recent research is in line with the US presidential candidates' performances. They give some good clues. Customer Service vs. Customer Satisfaction - What's the Difference? When was the last time you received great service? Why was it great? Perhaps this short article will resonate with you. Importantly, it provides some simple clues for developing effective customer service training. Enjoy! Do you know who are your customers? Knowing who its customers are is the foundation for any successful organisation. And as the US Federal Aviation Administration has demonstrated, getting this wrong can be disastrous. Is business acumen a substitute for leadership? If the top of an organisation is full of people with business or technical skills but little grasp of how to manage people, problems can quickly ensue. Because running a business is not just about the balance sheet. Is The World Flat or Round? Decisions for trainers of virtual teams. How does the modern organisation cope with the challenge of working across space and time? Many now have matrix structures and internationally based project groups, teams and committees. For trainers working with virtual teams in a matrix structure, despite the improved forms of communication available, there are many challenges. How are they managed? Managing the performance of teams. Two critical dimensions. Often managers put a lot of effort into teamwork when perhaps it's not necessary. Is there more to teamwork than meets the eye? Service is the key to survival in today's climate It's been said that your first time customer, even your first time visitor (say to your website) is always the highest cost to you. But it's the repeat customers and visitors that really provide the best returns. So, You'd Like To Become A Good Manager What do you need to become a good manager? Experience? Qualifications? Expertise? This article offers some practical advice for managers wishing to improve their effectiveness. The aging workforce - a disappearing asset? Organisations throughout the developed world face two key challenges. How do they keep their best, most experienced and knowledgeable people? And how can they make better use of those who are considering retirement? The Secret To Getting Your Team Engaged Does getting your team engaged mean asking them to sign a formal document, or have them all stand and sing the company song? Hardly (although I have heard of organisations doing just that). What it does mean is getting your team members on board by being attuned to their values and motives and aligning these with your team direction. How do you do this? This article outlines how you can involve your team in the process of engagement. Tough times call for tough training Training takes time and money - two resources that are in short supply at the moment. Here's a suggestion that may help reduce costs and at the same time, improve the bottom line. Turning managers into coaches - the challenges! As a trainer, turning managers into coaches is a real challenge. We'd probably all like to think that all managers can become coaches ' but can they?

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