Andrew Cox's Articles in Business - New Age Living Articles

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Andrew Cox's Articles in Business


Personal Development (28)	Business (17)

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Become Thirty Percent More Effective In Selecting The Right People Success starts with the right people in the right jobs. Particularly in leadership positions. But if that's really the belief of most organizations, why is it that so many selections fail at their jobs - or - even worse, just hang on and take up space? It doesn't have to be that way. In fact, every organization striving to improve their selection batting average can become at least 30% more effective. Here's how: Excellent Customer Service Starts With Excellent Employee Service Nothing sets the standard for excellent customer service more than excellent employee service. It's critical to measure the level of customer service. It's also critical to measure the level of employee service. There is a direct correlation between the two. Take the six elements of excellent employee service listed in this article and see where your organization stands. How Leaders Create The Energy Essential To Success Leaders know high energy individuals, workgroups and organizations create success. How to create and sustain that high energy is the key challenge leaders face every day. The following behaviors and beliefs are keys that leaders we have worked with have found work to achieve consistent high energy with their people. How To Choose Your Response - The 24 Hour Rule How often have you made a snap decision and lived to regret the outcome? Read on to acquire a behavior tool that can help you improve your decision making skill by choosing your response to any situation. How To Increase ROI On People Development Investments How to ensure your critical people development investments are effective and carry a high ROI? Read on and ask yourself seven questions. The answers will help define the best way to go about developing the skills, expertise and abilities of your people while increasing your ROI on development investments. How To Keep Top Candidates From Falling Through The Cracks Top people are scarce - just ask any organization how tough it is to attract the best, let alone select the best. At the same time, I'm willing to bet that more top people - the right people for the right jobs - slip through the cracks in the selection process than anyone could imagine or admit. Here are ten of the top, invisible ways those cracks occur. Lessons in Survival - A Critical Leadership Skill To survive - to hang in there - to keep your head while all around you others are losing theirs - to stay in play - is a critical skill of leaders. Let's face it - even the most astute, successful person will suffer setbacks, and surviving and overcoming those setbacks is the true measure of a leader. Read on for an example of survival and leadership. Nine Essentials Of Employee Termination It comes time to part company. At that point, the most critical part of the termination process takes place. It's the place where the people remaining evaluate how it was handled - it's critical because well handled terminations create positive emotions toward the organization, and poorly handled ones cause the organization to lose credibility in the eyes of its employees. Organizational Silos - How To Deal Effectively With Them I was driving through dairy country in Virginia, and the silos at every farm reminded me of a client I was working with at the time - a successful manufacturing company undergoing change. They had organizational silos - much tougher to deal with than the ones on the farm. But they do share certain characteristics. Plenty For Everybody - Project Team Success Depends On It Project team success depends on a number of variables, but the one that shows up as most important involves the willingness of team members to collaborate. And collaboration requires a belief that there is plenty for everybody. And it's tough to spot as the reason a highly qualified, highly resourced, experienced, interdisciplinary team just did not click. SMART Goals Reduce Ambiguity and Increase Commitment Ambiguity is a fact of life in all organizations. In many cases it can be an advantage. But in most cases, the clearer the requirements, the better. Use SMART goals, keep them simple, and watch people respond with a high level of commitment to the enterprise. They can be, as in this case, the difference between success and failure. Ten Steps To Empowerment Empowering people can take many forms. In most organizations, there are many actions that can be taken, without financial risk to the organization, to start empowering people. From the biggest for profit corporation to the smallest non - profit, there are empowering behaviors that can add tremendous amounts of energy and leverage. Here are ten behavior driven actions to take to empower people. Ten Ways Leaders Overcome Analysis Paralysis One of the biggest challenges leaders have is to ensure that preparation and analysis add real value and provide the framework for action. The biggest enemy to action is analysis paralysis. Analysis paralysis is the graveyard of many organizations and careers. Here are ten ways leaders have ensured they and their organizations don't fall victim to analysis paralysis. The More Trust, The More Time To Succeed Bill Oncken, in his book Managing Management Time, says that the more trust you have with your "universe " of people, the more time you have to do the things that lead to success. Trust is hard to earn. Once lost it's hard to regain. It's the most precious asset in any relationship - at any level - at any time. Read on to see how a successful Division President builds trust. Think Outside The Box - A key Question To Make It Happen Think outside the box - how to do that? My experience tells me to look to others, ask the key question "what do you think?" and then use collective thinking to form a solution no one person would be capable of coming up with. The most important belief in thinking outside the box is that the product of focused thought and collaboration and communication of a knowledgeable group is the best way to arrive at new and unique solutions. Valuing Individual Differences - Key To Team Success Leaders place a high value on being able to see things through different lenses. Successful problem solving teams and project teams value individual differences as the means of arriving at innovative ways to meeting their goals. The keys in valuing differences as key to team success involve two dimensions. When Is The Best Time To Change? When is the best time to change? It's when preparation and the opportunity to create interest and urgency come together around some incident or condition that can focus attention and effort. That's when real lasting change occurs. Use that answer to focus your own personal and organizational change efforts for maximum impact and value.

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