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Top Team Effectiveness - What CEOs should do

Moulding and shaping the top team is a key function of the CEO's role, but few get it right. A study undertaken by Ernst and Young Centre for Business Innovation showed a direct link between top team effectiveness and company valuation. The survey concluded that 35% of an investment decision was driven by non financial data such as "execution of corporate strategy" and "management credibility". What should a CEO do to deliver outstanding performance from the top team?

How do you define a team?

A real team has a task that demands a high level of interdependency ' something that can only be accomplished together as a team. The team also has reasonably stable boundaries so that membership is not constantly changing and it is easy to tell who is on the team.

What makes a team effective?

Richard Hackman of Harvard University, working with the Hay Group, identified five conditions of top team success:

- Clarity of Direction
- Appropriate Structure and Rules of Working
- Right Mix of People
- CEO Support and Sponsorship
- Individual and Team Development:

It is easy to make the assumption that a top team made up of successful, strong willed individuals, does not require help from the CEO. Research that Hackman and others have undertaken compares highly effective top teams with average or poor performing teams. The research suggests the CEO can and should play a major role in delivering the team's success.

What the CEO can do:

1. Communicate a clear and distinct direction.

Leaders of effective teams communicate a vision to the team rather than assume that the team shares it. If the leader doesn't communicate this vision a vacuum is created, one that all members rush to fill with their own individual priorities and goals. These individual goals do not add to the collective or interdependent goals.

In short, leaders of effective teams communicate a vision to the team rather than assume that the team shares it.

2. Create an appropriate structure

Size matters! A CEO who wants to create a successful team will populate it with 6 to 8 team members and no more. More individuals may mean competing interests, more personality clashes and a greater risk that factions will form. A CEO may let the team grow if he or she is fearful of offending key players, however, the question the CEO must always ask is "Given the team's goal, do they have the expertise to deliver it?".

Set the rules. CEO's will facilitate effective team working if they overtly define two or three 'norms' or ways of working for the group. Rules such as 'don't play politics', 'turn up on time', 'deliver what you say you will' clarify for the team what is and is not accpetable behaviour. The CEO has a role to play in enforcing these rules and other procedures such as effectiveness of team meetings.

In short, leaders of effective teams don't play politics but focus on what and who will deliver the goal.

3. Get the right mix of people working together

People on outstanding teams are not necessarily more driven, nor more committed than members of less accomplished teams. What people on the best teams contribute is the ability to work with others.

In particular, CEO's can facilitate outstanding performance by recruiting people with two critical characteristics:

Empathy - the ability to understand where others are coming from. This involves listening to others and is critical to buy in ' members of a team will only buy in to the team process if they feel they are both heard and understood. Resentment builds if people feel they have not been listened to.
Integrity ' behaving consistently with the organisation's values ' even when it may be risky to do so. Integrity is critical as it involves individual team members trusting one another to deliver what they say they will.

In short, leaders of effective teams must recruit team members with empathy and integrity and lead by example by speaking their mind and 'walking the talk'.

4. CEO Support and sponsorship

CEO's can ensure the effective performance of the top team by providing information, data and resources to deliver the team goals.

Compensation structures which encourage and reward team members who buy in to the team goals, send a strong message about what a company values.

In short, leaders of effective teams support and reward team based behaviours

5. Provide Individual and Team Development

CEOs of outstanding top teams review team performance openly discussing how the team is doing, what it is doing well, what it is doing poorly and what its members have learned.

These same CEO's also provide individual coaching to team members.

In short, leaders of effective teams review performance and coach individuals and teams to get better.

An outstanding top team delivers real benefits: - they advance the CEO's agenda much more quickly than an average or poor performing team and they enable a company to weather the tough times more effectively (because all members share and buy in to the same vision). Outstanding top teams are not an accident - they are developed and nurtured by the CEO who recognises their power and value.

Copyright (c) 2007 Chiswick Consulting Limited

Article Source: http://www.newagelivingarticles.com

Pam Kennett is Director and CEO of Chiswick Consulting Limited. Chiswick Consulting provides practical advice and direction to clients in marketing and human resources. Pam works with senior business leaders and their teams to deliver better value from their people. Contact her at pam@chiswickconsulting.com or visit www.chiswickconsulting.com .

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